Terrestris, LLC is seeking a Multi-Functional Device (MFD) Technician to support a full range of on-site maintenance and repairs at the US State Department locations in the DC Metro area. The MFD Tech will perform technical diagnostics, break/fix, installation, removal, inventory management and customer call assistance. The MFD Tech will manage customer relationships with senior State Department employees and contractors, maintaining a high level of customer satisfaction.
Essential Job Functions:
Professionally represent the company delivering responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.
Install, service and troubleshoot printing and scanning issues of all production systems.
Develop and maintain effective relationships with customers and fellow employees.
Follow company policies and procedures while maintaining the minimum calls per day, response time and other core performance metrics.
Establish and maintain an up-to-date file of service manuals, part books and other service literature using the issued laptop and maintain familiarity with contents.
Maintain tool kit, supplies, and accurate inventory for assigned territory.
Seek opportunities to improve territory parts budget and inventory control.
Install multiple protocol and/or multiple network operating systems in conjunction with software-based solutions, i.e., Barr System, AHT, TR Systems, etc.
Accurate and timely completion of work orders and expense reports.
2-3 years of experience servicing/repairing Multi-Functional Devices (Print, scan, copy, etc.) is required.
Demonstrated electro-mechanical, digital electronic, and Peripheral equipment maintenance expertise is required.
Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop) is required.
Must have reliable transportation and a valid driver’s license.
Must be able to travel locally on a daily basis to various customer sites. Ability to Travel Nationwide preferred.
Excellent verbal, written, and interpersonal skills are required.
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Ability to be work independently with very little supervision.
Technical School training and OEM Certifications desired.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, age, marital status, ancestry, protected veteran status, or any other protected group or class.