Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, LLC, we are helping the government create better mission outcomes through better human performance. We are seeking Tier 1 Contact Service Representatives (CSR) to provide the Small Business Administration (SBA) professional, courteous, informative, and prompt customers support services. Join our team, grow your career, and crush your goals at Terrestris, LLC.
I’ve never heard of Terrestris, LLC. What do you do?
At Terrestris, we work to deliver extraordinary value to the American people by helping the Government become more efficient and effective. With years of experience in countless Federal projects, we apply industry best practices and innovative solutions to help our clients unlock human potential. We deliver on a broad range of services including Human Capital Management, Technology Innovation, General and Administrative Functions and Learning Support.
So, what will the Tier 1 Contact Service Representative at Terrestris do?
You will respond to general and frequently asked questions through email, and provide call center services for inbound calls to the SBA. You will follow established National Answer Desk (NAD) procedures for contact escalations and will update and maintain databases to support internal reporting and tracking systems. From time to time, special projects may be assigned by management to support National Answer Desk functions.
What does a typical day look like for a Tier 1 CSR?
What qualifications do you look for?
You might be the Tier 1 CSR we’re looking for if you have:
We’re extra impressed by folks who:
We offer outstanding benefits including health, dental and vision coverage. We also believe strongly in maintaining a quality work-life balance, so we offer a leave package that includes Paid Time Off, holidays, sick days and a fun, creative work environment.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.