What does a typical day look like for the IT Service Management Analyst?

  • Review, analyze, and evaluate business systems and user needs.
  • Document requirements, define scope and objectives, and formulate systems to parallel
    overall business strategies.
  • Assess IT Organization to identify existing processes and procedures and re-categorized them into ITIL/ITSM terms.
  • Provide ITIL best practice service management consulting at a strategic, design, and operational level for IT organization.
  • Gather the required inputs on people, practices and processes, organization structure, ITIL tools in-use, as-is process, details on current vendors.
  • Provide ITIL/ITSM training and mentoring to all staff resources as identified.
  • Provide professional guidance to the Process Owners and overall IT strategic initiatives.
  • Leverage presentation skills, verbal and written communication skills, and facilitation skills with good documentation and process flow diagramming skills.

What qualifications do you look for?

  • Active DoD Secret Clearance.
  • High School Diploma or GED.
  • 4+ years of IT experience.
  • ITIL V3 Foundation certification.
  • Experience operating BMC Remedy, MS Project, MS PowerPoint, MS Excel, MS Word, Adobe Photoshop, and Adobe Pro

Additional Requirements:

  • Ability to sit for extended periods of time.
  • Ability to stand for extended periods of time.
  • Ability to walk to various locations as needed.
  • Ability to travel by all forms of transportation 5% of the time.
  • Ability to lift light to moderate equipment as needed for the job.