What does a typical day look like for the IT Operations Manager?

  • Overseeing network infrastructure and systems functionality
  • Being responsible for device and password management
  • Managing teams of technicians, system engineers and other IT staff
  • Monitor network infrastructure and resolving system issues.
  • Maintain and optimize local company networks and servers
  • Be responsible for device and password management
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Resolve issues escalated by technicians and engineers
  • Ensure data is handled, transferred, or processed according to legal and company guidelines
  • Provide support and guidance to stakeholders via help desk
  • Control costs and budgets regarding IT systems
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Develop IT policies and practices

What qualifications do you look for?

  • Security+ certification
  • BSc/BA in Computer Science, IT or relevant field
  • Proven experience as IT Operations Manager
  • Experience with system installation, configuration, and analysis
  • Thorough knowledge of networks and cloud computing
  • Knowledge of data protection operations and legislation (e.g. GDPR)
  • Leadership and organizational skills
  • Ability to manage multiple projects
  • Outstanding communication skills
  • Problem-solving aptitude