What does a typical day look like for the Operations Manager?

  • Responsible for developing client relationships and business retention.
  • Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Assist the region with the business development, proposal, presentation, and transitions for new locations.
  • Identifying high potential employees to support the organization’s continued growth.
  • Responsible for planning and executing plans for the opening of new locations within their assigned portfolio.
  • Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
  • Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
  • Daily, Weekly, Monthly, and Annual financial and operational reports as required.
  • Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
  • Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
  • Participate in labor contract management if applicable to the assigned portfolio.
  • Review and edit proposed parking, maintenance, etc. agreements.
  • Communicate with local police department and emergency management teams regarding operations.
  • Monitor, review, and analyze the market rate structures.
  • Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
  • Additional related duties as assigned.

What qualifications do you look for?

  • Bachelor's Degree or equivalent work experience.
  • 5+ years in a Management role.
  • Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
  • Parking management experience of multiple locations is required.
  • Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Excellent team-building and interpersonal skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.