What does a typical day look like for the IT Operations Manager?

  • Oversee network infrastructure and systems functionality.
  • Be responsible for device and password management.
  • Manage teams of technicians, system engineers, and other IT staff.
  • Maintain and optimize local company networks and servers.
  • Be responsible for device and password management.
  • Oversee data backup and system security operations (e.g., user authorization, firewalls).
  • Manage installations, upgrades, and configurations of hardware and software.
  • Assess system performance and recommend improvements.
  • Resolve issues escalated by technicians and engineers.
  • Ensure data is handled, transferred, or processed according to legal and company guidelines.
  • Provide support and guidance to stakeholders via the help desk.
  • Control costs and budgets regarding IT systems.
  • Manage contracts with vendors (e.g., development platforms, telecommunication companies, password managers) and software licenses.
  • Develop IT policies and practices.

What qualifications do you look for?

  • A current Secret Clearance.
  • BSc/BA in Computer Science, IT, or relevant field.
  • 7+ years of experience as IT Operations Manager.
  • 7+ years of experience with system installation, configuration, and analysis.
  • Thorough knowledge of networks and cloud computing.
  • Knowledge of data protection operations and legislation (e.g., GDPR).
  • Leadership and organizational skills.
  • Ability to manage multiple projects.
  • Outstanding communication skills.
  • Problem-solving aptitude.